Return & Refund Policy

At Comfy Co Skin, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

For hygiene and safety reasons, certain personal care, maternity, or baby-related products may not be eligible for return once opened or used.

Non-Returnable Items

The following items cannot be returned:

• Used products
• Opened hygiene or personal care items
• Gift cards
• Clearance or sale items (if applicable)

Refunds

Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method within 5–10 business days.
• Processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival.

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the item and packaging.

Return Shipping

• Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
• Original shipping fees are non-refundable.

Order Cancellations

Orders may only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For return or refund assistance, please contact us: support@comfycoskin.co.za

Comfy Co Skin