Delivery Policy

Welcome to Comfy Co Skin. We are committed to ensuring your order arrives safely and as quickly as possible. Please read our delivery policy below for important information regarding shipping, processing times, and delivery expectations.

Processing Time

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During high-demand periods, processing times may be slightly delayed.

Delivery Timeframes

Estimated delivery times may vary depending on your location:

Major Cities & Urban Areas: 3–5 business days
Regional Areas: 5-6 business days
Remote Areas: 7–10 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions on selected products or order values.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your delivery progress.

Incorrect Shipping Information

Please ensure your shipping details are correct before completing your order. Comfy Co Skin is not responsible for delays or failed deliveries due to incorrect addresses or contact information provided by the customer.

Delayed or Lost Orders

While we work with trusted courier partners, delays may occasionally occur due to factors outside our control, including:

Weather conditions
Courier delays
Public holidays
High shipping volumes

If your order appears delayed or lost, please contact us and we will assist in resolving the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product so we can assist you promptly.